Automations · 1 min read
Stories and keywords in DMs
Choose the right trigger and follow an actual message from a person.
Two different starting points
A Story reply and a keyword in an incoming DM have separate triggers. Choose the one that matches what the person actually does. A comment rule is not a substitute for a Story rule.
- In the editor, choose a Story reply or DM keyword trigger.
- For a Story, select the relevant available content if the selected flow requires it.
- Prepare the keyword and message and check the preview.
A follow-up is not a broadcast
The person starts the interaction. Regular DMs are sent within the permitted 24-hour window after their actual message. Story availability and API capabilities can vary; a missing metric does not establish that content never existed.
Before starting
Check the connection and sending status. Saving a draft does not activate the flow. Rewind handles older comments on one post, not past DMs or Stories.